Since approximately 55,000 Canada Post workers went on strike on Nov. 15, many businesses and individuals have sought alternative delivery options. But, the Better Business Bureau (BBB) is warning the public that scammers could use the strike as an opportunity to exploit people.
Under the strike, processing and delivery are halted on all mail and parcels and no new items are accepted. There are exceptions: government benefit cheques, such as pensions or child benefits, are still being delivered during the strike.
During this time, scammers may pose as legitimate couriers or Canada Post representatives, the BBB warns.
Here are some common postal scams and tips from the BBB to avoid them.
- Fake couriers - Some individuals or companies may claim they can deliver mail or packages during the strike. Verify delivery services and avoid unsolicited offers, says the BBB. Stick to reputable couriers such as UPS, FedEx or DHL and check for a BBB Accreditation before choosing a service.
- Phishing emails and texts - Scammers may send fake messages claiming to be from Canada Post or alternative couriers, requesting payment for undelivered items or offering "priority service". Never click links in unsolicited emails or texts. Instead, visit the official websites of courier services for updates.
- Social media offers - Many fraudulent businesses advertise on platforms with the intention of stealing information or money. Scrutinize any offers on social media, says the BBB.
- Fake tracking information - Fraudulent companies may provide fake tracking numbers to appear legitimate. Confirm tracking information when waiting for a package, and only use the official tracking tool provided by the seller or courier.
- Signs of a scam - Be wary of urgent requests for payment or sensitive information. Legitimate businesses will not pressure you into making immediate decisions. Check for red flags such as poor grammar, unprofessional logos, or contact information that doesn’t match official sources, says the BBB.
If you suspect a scam, report it to BBB Scam Tracker to help protect others in your community.
