The Vancouver International Airport says self-serve customs kiosks are back up and running after a Canadian Border Services Agency systems outage temporarily downed them across Canada on Tuesday (Aug. 20).
CBSA announced the partial outage over social media at 9:20 a.m. and said it was processing incoming international travellers manually. YVR was among numerous airports that warned fliers they may be delayed getting into the country as a result.
CBSA said it got the kiosks working again shortly before 1 p.m., allowing people to once again complete the initial customs inspection process by machine.
YVR said travellers may continue to experience longer wait times while lines are cleared.
CBSA didn't name which airports were impacted, but has customs kiosks in 10 airports in Canada, including Vancouver, Montreal, Edmonton, Calgary, Winnipeg, Ottawa, Quebec City, Halifax and two in Toronto.
The agency thanked travellers for their cooperation and apologized for any inconvenience. It said it is still investigating the cause of the outage, but that it can confirm it wasn't the result of a cyberattack.
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