Victoria International Airport (YYJ) received top honours at the 2024 Airports Council International Airport Service Quality Awards, being named best airport with under 2 million passengers in North America.
Victoria Airport Authority CEO Elizabeth Brown said the awards represent the highest possible distinction in the industry.
“It is an honour to be recognized for exceptional customer service by our passengers," she said.
The ASQ Awards recognize the aviation industry's most comprehensive and trusted global airport experience review program, which measures consumer satisfaction by conducting live polls at 400 airports globally.
Brown said the awards program measures all touchpoints of the airport journey including airport ambience, efficiency and courtesy of staff, security screening processes, overall cleanliness as well as food and beverage and retail outlets.
“Without the efforts of our airport community – airline partners, screening officers, security team, restaurant and retail staff, car rental companies, custodians, volunteers and so many others – this award would not have been possible."
This is YYJ's fourth time being recognized by ACI, having received honours in 2012, 2014 and 2020.
“Congratulations to Victoria International Airport for your remarkable achievement in the Airport Service Quality Awards,” said Justin Erbacci, director general of ACI World.
“Your airport is one of the best airports globally for customer experience – as chosen by passengers themselves. Keep raising the standards.”
YYJ will get formal recognition for the award at the ACI World Airport Experience Summit in Guangzhou, China in September 2025.
